By placing an order with Miss Meline, you agree to the conditions described below.
These conditions aim to ensure that both parties are fully informed and in agreement, in order to provide mutual protection and clearly define the expectations related to our service.
1. General Information
Subject to stock availability, we endeavor to maintain accurate inventory information.
In rare cases, discrepancies may occur and prevent us from processing part of your order at the time of purchase.
If this happens, we will contact you to offer you:
- either to wait for restocking
- or to receive a credit note of equivalent or greater value
2. Delivery Costs
Delivery costs are calculated at checkout based on the weight, dimensions, and destination of the items.
They are invoiced at the time of purchase and represent the final delivery cost.
3. Returns
Return conditions are detailed in our Returns and Refunds Policy, available at the bottom of the website:
https://missmeline.com/
4. Delivery Conditions
International orders are generally delivered within approximately 7 days.
In some cases, delivery may take up to 14 days depending on the shipping method and supplier.
4.1 Processing and delivery times
Orders are generally processed within 2 business days after receipt of payment.
You have 24 hours to modify your delivery address.
Our team works with our logistics partners from Monday to Friday, during business hours, excluding public holidays.
Once the order is placed, the maximum processing time is 3 business days.
During busy periods, delivery can take between 1 and 2 weeks.
Important:
- Shipping: when the order leaves the warehouse
- Delivery: when you receive the package
If your order confirmation is more than 3 weeks old, please contact us at:
📧 contact@missmeline.com
For quick processing, please indicate:
- Order number
- Email address used
- Full name
- Approximate order content
- Order date
Email subject:
Delivery Delay – #OrderNumber
Our customer service responds within 24 business hours.
4.4 Modification of delivery address
We can change the delivery address as long as the order has not been shipped.
4.5 P.O. Box delivery
Miss Meline delivers to P.O. boxes only via postal services.
Express carriers do not support deliveries to P.O. boxes.
4.6 Delivery to military addresses
Deliveries to military addresses are provided via national postal services only.
Express carriers are not available for these addresses.
4.7 Out-of-stock products
In case of out-of-stock, we will contact you to offer you:
- either to wait for restocking
- or to receive a credit note of a higher value
4.8 Delivery delays
In case of delay, please contact us at:
📧 contact@missmeline.com
so we can assist you.
5. Order Tracking
Once your order has been shipped, you will receive a tracking link allowing you to follow the delivery of your package.
6. Packages damaged during transit
If a package is visibly damaged upon delivery, please refuse it.
If you were not present at the time of delivery, please contact our customer service at:
📧 contact@missmeline.com
7. Customs and Taxes
7.1 VAT
VAT is included in the product price at the time of order on:
https://missmeline.com/
8. Cancellations
You can cancel your order as long as it has not been shipped.
If the order has already been sent, please consult our Returns Policy available at the bottom of the website.
9. Insurance
Packages are insured against loss or damage according to the carrier's terms and conditions.
If the postal service confirms that a package has been lost, we will proceed with either:
- a refund
- resending the product
- or issuing a credit note of a higher value
9.1 Procedure – Damaged packages
We apply our Returns and Refunds Policy.
9.2 Procedure – Lost packages
If the postal service confirms the loss of the package, we will send a replacement or offer a credit note at our expense.
10. Customer Service
For any questions or information requests:
📧 contact@missmeline.com