Returns Policy

ARTICLE 8: WARRANTY - RETURNS - REFUNDS - CANCELLATION

The items supplied by https://cessoria.com/ are new and guaranteed against all defects. They are identical to those found in traditional retail and come from all referenced publishers and suppliers.

Should an item be defective or non-compliant, the buyer has 15 working days from receipt of the items to request an exchange or a refund. If the fifteen (15) day period normally expires on a Saturday, Sunday, or public holiday, it is extended until the next working day.

The customer must return new or unused items in their entirety and in their original, undamaged packaging, accompanied by all possible accessories, instructions for use, and documentation (in their original cellophane packaging and with the corresponding invoice). In such a situation, the buyer must send proof of the defect(s) to contact@cessoria.com (description and photos attached).

The return shipping costs will then remain at your expense.

In the event of a refund, we guarantee that it will be made within a period of 14 days or less following the date of receipt of the returned package. No cash-on-delivery shipments will be accepted, regardless of the reason.

(description and photos attached).

In the event of exercising the right of withdrawal, Cessoria® is obliged to refund the sums paid by the customer, without charge, with the exception of return shipping costs. The refund is due within a maximum of 14 working days from the date of receipt of the returned package(s).